Troubleshoot slow performance in Bulldoze

This commodity is for administrators. To troubleshoot issues with your own Google Drive, go to the user Assist Center.

If your users think that Google Drive is running ho-hum, at that place are steps you tin take to troubleshoot the problem.

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Pace 1: Check the user's browser

Try a different browser

Open another browser that is compatible with Bulldoze and run into if the issue continues. Bulldoze works all-time with:

  • Chrome browser
  • Mozilla Firefox
  • Microsoft Net Explorer 11
  • Microsoft Edge
  • Apple Safari

Other browsers might work, only some features might non be bachelor.

Encounter System requirements and browsers.

Close unused tabs

The more tabs you lot have open, the harder your browser has to work.

To close tabs you aren't using:

  • On the tab, click Close"".
  • On Microsoft Windows, Linux, and devices running Chrome OS, you lot tin can utilize the keyboard shortcutCtrl+w.
  • On Apple Mac, you can use the keyboard shortcut⌘+w.

Articulate cache and cookies

As your browser stores more enshroud and cookies, it could wearisome downward. Clearing the cache and cookies can fix bug with items taking longer to load.

Plough off extensions and plugins

Browser extensions and plugins tin can sometimes cause bug with Google Docs, Sheets, Slides, or Forms. Turn off any extensions and plugins and see if the outcome continues.

If y'all're using a browser other than Chrome browser, see their support site for instructions.

Step 2: Check the user'due south computer

Restart the reckoner

Restarting the computer removes unneeded data and tin can assistance increase speed and improve the internet connectedness.

Try a different computer

Have the user sign in to Drive on a unlike computer. If the problem still occurs, then you can look into other issues, such as network settings or Wi-Fi connectivity.

Check the operating organisation requirements

If the user is having problems synchronizing files using Bulldoze for desktop, check that they're using a compatible operating organisation.

Step 3: Check the user's Drive account

Check storage quota in Drive

If a user runs out of storage space in Bulldoze, they will non be able to store anything new. Non plenty storage might make users call up that Drive is running slow.

Have the user remove whatsoever files they don't need and meet if the outcome continues.

Check file sizes in Drive

Larger files tin can be slow to open and work with. For case, if you have a big number of cells or calculations in a spreadsheet, it might accept longer to load and users might think that in that location is a trouble. Endeavour opening files of different sizes and see if the problem occurs for each file.

Avant-garde troubleshooting

Afterwards you lot check the user'due south browser and computer, you can take more than avant-garde steps to endeavour and solve the consequence.

Cheque firewall settings

To ensure that your users can admission Bulldoze or Google Docs editors, be sure your firewall rules connect to the correct hosts.


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